My hands were wet with sweat. I was feeling the pressure of committing a mistake while being in a client location. The only way out I had, was to accept the mistake and go ahead. The review meeting will come out with some decisions which will reflect badly on my further growth. What have been done is over and we cannot do much about it. All I can do is learn from the mistake and don’t loose the lesson. I have to forgive my self first and then look forward. These words look very easy but being in this situation is really tough.
Growing tough out of bad situation is what makes a man different from being a looser. I have to believe in myself and work towards quality and standards on my deliverables. It will not be easy and it would require an organized approach on each step to come back from a lost battle. The competition in this arena is very critical and we always have to be on the top to be alive and successful. Each moment counts and it pays off later.
The mistake I have committed was out of over confidence, compliance and care less ness
So here it goes, facing the challenge of accepting the mistake to the client in a highly competitive environment with all the mud slashing aimed at me. I’m going to stand up and stand tall what ever the reactions may be. It happened and it happens always with some one some day. So today is my day to face it. Grow up and stand for it, I can grow out of this and come out with flying colors. This might be a bad patch which teaches me all the way for a grand success path.
My meeting starts in two minutes and what ever happens for the best. I am taking it with a smile on my face and guilt in my heart. I have to improve a lot from where I stand today if I decide to hang around in this arena.
Aftermath:
Nothing of head slicing happened. It was all an analysis on the impact of re work we have to do. The re-work part was nullified as we are 'experts' on our work (Said by me who just committed a big blunder). Client is ok for now, but this thing will pop up any moment some thing else go wrong.
Lessons learnt:
Most part of the suffering is not when you go through the problem, but waiting for the out put just after identifying the problem.
A client escalation is a big thing when it happens for the first time with any one, then the client get used to it or you get used to it or client changes the contractor and we get used to it :)
Growing tough out of bad situation is what makes a man different from being a looser. I have to believe in myself and work towards quality and standards on my deliverables. It will not be easy and it would require an organized approach on each step to come back from a lost battle. The competition in this arena is very critical and we always have to be on the top to be alive and successful. Each moment counts and it pays off later.
The mistake I have committed was out of over confidence, compliance and care less ness
So here it goes, facing the challenge of accepting the mistake to the client in a highly competitive environment with all the mud slashing aimed at me. I’m going to stand up and stand tall what ever the reactions may be. It happened and it happens always with some one some day. So today is my day to face it. Grow up and stand for it, I can grow out of this and come out with flying colors. This might be a bad patch which teaches me all the way for a grand success path.
My meeting starts in two minutes and what ever happens for the best. I am taking it with a smile on my face and guilt in my heart. I have to improve a lot from where I stand today if I decide to hang around in this arena.
Aftermath:
Nothing of head slicing happened. It was all an analysis on the impact of re work we have to do. The re-work part was nullified as we are 'experts' on our work (Said by me who just committed a big blunder). Client is ok for now, but this thing will pop up any moment some thing else go wrong.
Lessons learnt:
Most part of the suffering is not when you go through the problem, but waiting for the out put just after identifying the problem.
A client escalation is a big thing when it happens for the first time with any one, then the client get used to it or you get used to it or client changes the contractor and we get used to it :)
Experince is the funny name tag we give it the mistakes we have done in our life, but this comes at cost of many valuable things!
7 comments:
For being a guy who was in Japan already, I cant imagine how you never had escalations from client before.
Dont you worry about this. Did you ever planned to run away at night without telling anyone, because the client might question you the next day? If not, you have not seen the worst parts.
You are right, i got into a big client escallation in Japan, where I was the brain behind the whole mess ....but there I was not facing the client, at that time I was happily listening to everything over phone or reading out a stinker mail ......this time, I had to take it face to face :D ...nice experince;)
wonderful post -shanks i am impressed you have written what i wish to write. Iwish i have the clarity and flow of language that you have. nicly formulated. and thanks for dropping my page and spending time reading my scribblings.
Thank you stranger ....
wish u happ blogging ....
Hi Shanks.
Today I got my first client escalation in my 6 year career, tomorrow I have a review meeting and believe me this is one of the toughest night of my career.. I wish somehow time stop here.. and tomorrow never come.. I know this mistake happen due to my overconfidence and silly careless approach, Lets see what happen tomorrow..
After reading your blog I feel like someone pen down my feelings and post it..
Hi Shanks.
Today I got my first client escalation in my 6 year career, tomorrow I have a review meeting and believe me this is one of the toughest night of my career.. I wish somehow time stop here.. and tomorrow never come.. I know this mistake happen due to my overconfidence and silly careless approach, Lets see what happen tomorrow..
After reading your blog I feel like someone pen down my feelings and post it..
Am facing an escalation today, for the first time in my job. Worse, with a client I have been working with for 3 years, feels all credibility is down the drain.
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